VPNMK FAQ & Help Center

No. A username and password are all it takes, and registration drops you straight into the user panel. Because there is no email step, keep your password safe yourself; for anything account-related, open a ticket in the panel and describe the situation.

A subscription link is a URL that carries your account credentials; the client uses it to pull the route list. After signing in to the user panel, copy your subscription link from the overview page and paste it into the client to import. Treat it as part of your credentials: don't forward it to anyone, and don't post it in public groups or screenshots.

The subscription link in the panel stays valid long-term and doesn't need regular replacement. The client refreshes the route list automatically on its own schedule, so everyday use rarely needs a manual re-import; you only copy and import again when you switch clients, reinstall the system, or have reset the subscription link.

No. This service has no device limit — one account works on Windows / macOS / iOS / Android / Linux at the same time. Sign in with the same account on the new device and import the subscription; devices already in use are unaffected.

Reset the subscription link in the user panel right away — the old link stops working immediately — then re-import the new link on each device. Reset first, then trace where the leak came from, and don't keep using the old link.

Work through three checks: first, confirm whether the client runs in system proxy or virtual NIC mode, and never enable both at once; second, check that the system clock is accurate, since a large time offset causes handshake failures; third, switch to another route and retry. If pages still won't load after all three, open a ticket in the user panel with the client name and OS version.

Some apps use their own network stack and ignore system proxy settings, so their traffic goes out directly instead of through the client. Try turning on the client's virtual NIC mode to capture all traffic, or enter the proxy address inside the app itself. If the app forces a direct connection and offers no proxy option, the client can't take it over.

Sign in to the user panel and confirm two things: whether the plan is still active, and whether this month's data allowance is already used up. If the plan is fine, copy the latest subscription link and import it again; if the plan has expired, renew in the panel and re-import the subscription to restore service.

The network stack is rebuilt when the system wakes, and the client doesn't always recover on its own. Disconnect and reconnect first; if that doesn't help, quit the client and open it again. If this happens often, add the client to startup items and turn off the system's network power-saving options.

No. This service has no device limit — several devices can be online at once, each on a different regional route, with no conflict. Note that all devices share one data allowance; once this month's data is used up, you'll need to upgrade the plan or add a data pack to keep going.

At peak times the public international gateways get congested. Switch first to an IEPL dedicated line or a relayed route, which don't compete for bandwidth with the public internet; next, try a different entry region; finally, cut down the number of devices streaming 4K at once. These three steps usually bring a clear improvement; if not, include the route name and the time window in your ticket.

Dedicated lines run on a private channel, so latency and jitter are the most predictable — good for long meetings and 4K playback. Relayed routes forward through an intermediate node, balancing price and quality for everyday browsing and work. Direct routes take the shortest path but are the most sensitive to your local network. Choose dedicated lines when budget allows, and switch by real-world experience in other cases.

First work out whether it's the route or throttling on the other end: switch to another dedicated route in the same region and retry. If it still buffers, the target platform most likely caps the bitrate for that region. Pause downloads on the same network while watching, and stream 4K on one device at a time.

Latency only reflects one round trip; it says nothing about bandwidth or packet loss. When bandwidth is congested at peak times, the latency figure can still look normal while throughput has already dropped. Judge a route by whether long downloads or playback stay steady, not by a single latency number.

Pick the route in the region where the target service is located. Routing across regions adds a hop, and both latency and packet loss get worse. For services you use often, settle on two or three routes and switch only when something goes wrong — no need to pick from scratch every time.

Three monthly plans: ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Data resets every month on your activation date, not on the calendar month. The three tiers are identical in features — only the monthly data allowance differs.

Monthly plans reset each month and suit daily use; data packs last until used up and never expire, which suits occasional use or topping up. If this month's data runs out early, you can upgrade to a higher tier in the panel, with the difference prorated by remaining days, or simply buy a data pack to stack on top.

It's prorated by remaining days. On upgrade, the unused portion of your current plan is converted into credit against the new plan's price, so you only pay the difference, and the new plan's data allowance applies from then on.

Three: Alipay, WeChat Pay and USDT. After placing an order, choose the method on the checkout page to complete payment; the order status updates in the user panel. Don't close the checkout page before payment finishes, or the status may not sync in time.

This service offers a 14-day money-back guarantee. Within that window, sign in to the user panel and open a ticket stating your order and payment method; the refund goes back to the original payment channel. If the original payment method is no longer available, note it in the ticket and support will handle it manually.